Cable Company Changes Customer’s Name To Something Naughty
This is why I'm nice and friendly to people at the call centers, whether they deserve it or not, whatever country they happen to be from.
This was reported by Elliott.org. A Spokane, Washngton resident named Lisa Brown claims that, after she called Comcast to cancel her family’s cable, her husband’s name was changed from Ricardo Brown to “A--hole” Brown on her most recent bill.
Mrs. Brown contacted her local office, and also higher-ups in the cable company's organization about fixing the matter. It's eventually been resolved. Depending on whether you talk to Brown or Comcast, they've agreed to waive the $60 cancellation fee, refunded two years worth of cable, and/or offered two additional free years of cable.
No word on when "A--hole Rob Lowe (who has cable)" from the DirecTV ads will comment on the matter.